Q: What is the APS return policy?
A: The Lilly online sale begins Monday, January 4th, 2021 and ends Tuesday, January 5th, 2021 at 11:59PM EST. The event is ONLINE ONLY, and our Westport and New Canaan stores will be closed on both days.
Q: I have a promo code. Can I use this on my After Party Sale order?
A: No, all promo codes are invalid during the Sale.
Q: What is your return policy on Sale items?
A: All items purchased during the After Party Sale are final sale and are not eligible for return or exchange.
Q: Will you be price matching other websites?
A: We are a family owned business. We love always giving excellent customer service and during this sale we get excited to offer you terrific savings on the product you love. While we do not price match the Lilly Pulitzer corporate site you will find most items are priced the same. We cannot match every one of their prices but we can get your order shipped out to you in a timely manner and you will feel good knowing you are saving, shopping and supporting a local family owned business.
Q: How much is shipping and when will my order ship?
A: We will be offering FREE SHIPPING on all orders over $75. These sale days create very high traffic. We do NOT guarantee our typical 24 hour processing and we ask that you please allow 5-7 days for processing of all orders. Only UPS 2-day and Next Day shipping options will ship on time.
Q: Do you ship international?
A: YES WE DO!! We ship to Canada and the UK. Allow additional 10 days for arrival to you.
Q: What if I goofed on my order?
A: Once your order is placed no changes can be made to it. It cannot be changed or cancelled. Make sure to check over your cart carefully before checking out. If you need to speak with an associate about your order the best way to contact us is by sending an email to firstname.lastname@example.org. We will do our best to respond within 24 hours. DO NOT EMAIL US TO CANCEL OR CHANGE YOUR ORDER. That cannot be done once the order is placed. We will do our best to answer the typical high call volume that occurs during this event but your call may go unanswered. We apologize if this occurs so please leave a voicemail or better yet send us an email. Our entire team works long hours during this time and take great pride that each order is processed with care and accuracy.
Q: I had an item in my tote, but it disappeared! What happened?
A: Remember: our inventory is ‘real-time’ so if you add it to your cart it does not reserve it for you. Don’t delay in checking out as someone could add it to their cart at the same time as you but checkout first and your favorite item could end up going home with someone else. Bummer!
Q: Should I create an account at Splash of Pink or check out as a guest?
A: Did you know that Splashofpink.com has an amazing reward program? All you have to do is create an account so all your purchases are kept for you in your history. You earn reward points for every dollar you spend and it makes checking out 10 times faster - which we all know during this sale means everything! So go on to Splashofpink.com and create a username and password if you don’t already have one. It is so simple and a total no brainer! If you check out as a guest you will not earn points for your purchases.